Frequently Asked Questions

Q. Is this a cash advance?
A. Our loan service is similar to the more common cash advance services that charge a fee for the use of funds provided to a customer until their next payday. However, our agreement with you is a Loan Agreement.

Q. How much can I get?
A. All customer loan limits will be based on amount of income. The more income a customer can provide for our records, the higher the lending amount up to $1500.00.

Q. What if I'm on a fixed income?
A. Unfortunately, we only offer loans to individuals that have verifiable employment.

Q. Can I get the loan if my credit is not perfect?
A. Yes! Impeccable credit is NOT required! All applicants will be given the same consideration. It is our business to help. Our application process will work with you to approve your loan request and establish a loan amount that is right for you. Please remember to borrow responsibly!

Q. What is the term of my loan?
A. This is a payday loan. Loans terms will vary between 7 to 30 days depending on your next pay date.

Q. Can I get an extension on my loan?
A. Yes. You can usually extend your loan.

Q. When will I receive my loan?
A. If your online application is received by 2:00 p.m. PST, and can be verified, you will generally receive your money on the next business day.

Q. When will I hear from you?
A. You will hear from us within one (1) business day or sooner upon you submitting the online application. We will contact you with a loan offer and to verify the information on your application. We are closed on weekends and holidays.

Q. How will I know if I'm approved?
A. If you were not approved, you will receive a notice by email. Otherwise, expect that your loan request is processing and look forward to hearing from us with your loan offer.

Q. Once paid off, when can I get another loan?
A. You must wait three (3) business days before applying for another cash advance loan.

Q. Cost of credit?
A. Please see our FEE SCHEDULE (link) near the top right of this website for the APRs of loans with other terms.

Q. Can I pay early?
A. Yes, we do not charge a prepayment penalty, and if you do pay early, your interest will be adjusted so you are only charged for the days the loan is outstanding.

Q. If I don't have enough on my payday to cover the balance, may I obtain an extension?
A. You normally may apply for an extension by calling your lender directly.

Q. Who do I talk to about complaints?
A. You will need to contact your lender directly or you can contact us at info@cash-mart.net and we will attempt to assist you with your problem.